Customer case study
Thermo Fisher Scientific
Healthcare · Lab Equipment & Diagnostics · India
Product · WebXpress TMS
The challenge
What needed to change
Thermo Fisher Scientific moves life-critical lab equipment, diagnostics, and temperature-sensitive consumables across India.
Healthcare logistics requires complete chain-of-custody documentation, cold chain integrity where applicable, and SLA-bound delivery to hospitals, labs, and research customers.
A TMS that handles compliance, visibility, and exception management for healthcare-grade operations was required.
The solution
What WebXpress deployed
WebXpress TMS supports Thermo Fisher’s India transportation flow.
The platform handles dispatch, in-transit visibility, ePOD, and integration with cold chain workflows where temperature monitoring is required.
Compliance tracking and full chain-of-custody documentation are built into every shipment.
Features deployed
What is live in production
- Healthcare-grade TMS with compliance and audit trail
- Cold chain compatibility (temperature monitoring integrations)
- Real-time GPS tracking and exception escalation
- Digital POD with healthcare-specific tags
- Indian compliance: e-way bill, GST
- Customer-facing portals for shipment status
- Mobile applications for dispatch and delivery confirmation
- Dashboards for SLA compliance and exception monitoring
Results & business impact
What changed
- TMS deployed for Thermo Fisher India healthcare logistics
- Detailed customer-validated metrics — full case study brief in preparation
This is a deployment brief. A fuller customer-validated case study with measured outcomes is being prepared with the Thermo Fisher Scientific team.
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A working session over your real shipment data. Specific to your industry and operating geography — like the work we have done with Thermo Fisher Scientific.