Customer case study
TCNS Clothing Co.
Retail · Fashion Distribution · Pan-India
Product · WebXpress TMS + Multi-LSP Visibility Layer
The challenge
What needed to change
TCNS distributes apparel across India through multiple brands (including Aurelia, Wishful, Folksong) and a mix of own-store, multi-brand-outlet, and e-commerce channels.
Apparel distribution at scale relies on a wide ecosystem of third-party logistics partners — each with their own booking, tracking, and POD systems. Visibility was fragmented across 15+ partners with no single source of truth for order status.
TCNS needed a single platform that could orchestrate order placement across this partner network, track shipments through their lifecycle in real time, and bring back POD documentation automatically.
The solution
What WebXpress deployed
WebXpress is deployed at TCNS as the orchestration layer across more than 15 logistics partners.
The platform handles real-time order booking — pushing shipment instructions out to the right partner system per lane and service level.
Step-wise tracking aggregates status updates from every partner into a single TCNS view, so the operations team sees the full lifecycle of each shipment regardless of which partner is moving it.
Automated POD capture pulls proof-of-delivery documents back from partner systems and attaches them to the TCNS shipment record without manual follow-up.
Features deployed
What is live in production
- Real-time order booking across 15+ logistics partner systems
- Step-wise tracking aggregating partner status updates into one TCNS view
- Automated POD capture pulling PODs back from partner systems
- Multi-brand and multi-channel routing logic
- Customer-facing tracking views per shipment
- Operations dashboards by region, brand, and channel
- Exception management when partner SLA risk is detected
- Returns flow and reverse-logistics handling
Results & business impact
What changed
- Single visibility layer across 15+ third-party logistics partners
- Real-time order booking eliminating manual handovers per partner
- Step-wise tracking giving operations one live view across the full lifecycle
- Automated POD capture reducing manual follow-up with partners
- Faster billing cycle as PODs land directly on the shipment record
- Multi-brand pan-India apparel distribution running on a single platform
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